Job vacancy Guest Services Agent

MINIMUM QUALIFICATIONS: In order to be considered for this position, applicants must possess the following minimum qualifications. Applicants without the below listed qualifications need not apply as they will not be considered in the competitive pool. 

EDUCATION: Diploma/Certificate in Hotel Management, Front Office Operations, Hospitality Supervision, Secretarial Science & Office Management; Management; Marketing Management; Business Administration/Education is required. 

EXPERIENCE: Relevant work experience in customer service related operation is advantageous.

LANGUAGE PROFICIENCY: Fluent in English language conversation, well spoken, read, write, and understand English. Another foreign language is desirable. Additional language French, Arabic and Chinese are highly advantageous.

KNOWLEDGE, SKILLS, AND ABILITIES: 

·         Read, write, comprehend & well conversant in English to facilitate effective communication process,

·         Must possess good computer application skills,

·         Excellent knowledge of products and services provided by the hotel,

·         Good organizational and planning skills,

·         Ability to work with minimum supervision and handle multiple assignments,

·         Must be highly flexible with working hours,

 

BASIC RESPONSIBILITIES:  Checking-in and Checking-out room guests as per Luxury Collection Standard.  Responsible for all in house guest formalities from arrival to departure.  Ensure all guests receive the highest quality of service focusing on courtesy, recognition and efficiency as per the service standards of the hotel at all times. 

454757

24 Feb, 2023